Arrivals in Luxembourg - Ukraine

In the context of the arrival in Luxembourg of people fleeing the war in Ukraine, specific procedures have been set up to welcome and assist them, including those people that have already arrived in Luxembourg.

Registration of displaced persons and temporary protection

All displaced persons arriving in Luxembourg from Ukraine are kindly requested to make their presence known and to communicate their contact details to the Directorate of Immigration of the Ministry of Foreign and European Affairs by submitting the following form to: immigration.desk@mae.etat.lu

This information helps the Luxembourgish authorities to contact them with a view to apply for temporary protection.

Temporary protection status is a specific protection status applied at EU level for people who have fled the war in Ukraine. It is available to anyone who was a resident of Ukraine before 24 February 2022 and who arrived in Luxembourg on or shortly before 24 February 2022. It applies to Ukrainian nationals and their family members, but also to nationals of third countries other than Ukraine who have resided in Ukraine, and who are unable to return to their country or region of origin in safe and durable conditions.

More detailed information on the procedure to follow in order to introduce an application for temporary protection status, as well as on the rights conferred by temporary protection status, can be found on the following website:

https://guichet.public.lu/en/citoyens/immigration/ukraine/protection-temporaire.html

While waiting to be contacted by the Luxembourg authorities with a view to submitting an application for temporary protection, people fleeing the war in Ukraine do not need to take any particular steps to stay in Luxembourg.

Accommodation and offers for private housing

The government has set-up a an emergency initial reception centre (“primo-accueil d’urgence”) in order to host persons fleeing the war in Ukraine. This emergency reception centre, accessible 24/7, is situated at rue Tony Rollman in Luxembourg-Kirchberg (near the National Sports and Cultural Centre « Coque »). The center will provide shelter during the first couple of days, as well as food and items of primary necessity, for people wishing to request temporary protection in Luxembourg.

Pets are allowed at the initial reception centre, where a special area has been set up for them. The Administration of Veterinary Services will ensure the regularization of the animals at the emergency accommodation structure.

Every Luxembourg resident who have offered or are offering to host Ukraine nationals at their home are requested to contact the Hotline managed by Caritas and the Red Cross, with the support of the Ministry of Family Affairs, Integration and the Greater Region at +352 621 796 780 or via email: Ukraine@zesummeliewen.lu.

Material donations

Persons wishing to make a material donation may consult the following website for further details: https://ona.gouvernement.lu/en/service/aide-pour-dpi.html

Job offers

Employers wishing to hire beneficiaries of temporary protection can contact the ADEM, Employers Department, directly: +352 247 88000 ; email : employeur@adem.etat.lu

Consular assistance

Consular questions pertaining to people fleeing the war in Ukraine with Luxembourg as a destination should be addressed to the Consular assistance of the Ministry of Foreign and European Affairs: assistance.consulaire@mae.etat.lu or +352 2478 2386.

Important information for initiatives in the area of private transport

Any private transport initiative to the Ukrainian border is the sole responsibility of the organisers.

The Ministry advises any private person, who plans to launch such an initiative that the reception and accommodation of the displaced people in question, who are often traumatized by the events they experienced, must be guaranteed. The Ministry strongly recommends to all persons planning such trips to contact the Ministry at transport.ukraine@mae.etat.lu before any potential departure.

For now, and while all the competent authorities are working at full speed to welcome people fleeing the war in Ukraine in the best possible conditions, and to process their applications for temporary protection status, we ask Luxembourg citizens and residents not to organise large scale transports unless private arrangements for short and medium term accommodation have been made by the organisers for the displaced persons concerned.

The Ministry draws attention to the number of unaccompanied children and without official documents on board of transports, for which the organisers are fully responsible. The organisers of private transport initiatives are advised to make sure that minors are not being trafficked.

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